Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
RETURNS ARE ONLY ACCEPTED FOR FAULTY items which original function cannot be performed or ITEMS BROKEN in SHIPPING(with photos), and STORE CREDIT ONLY WILL be issued. We are a small business not amazon, and we haven't had any returns ever so far.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tartarianinquiries@yahoo.com . Please note that returns will need to be sent to the following address:
BeTTerSkin Holistics or Ui'Cathain Dynasty Gemstone Jewelry
Tartarian Treasures & Trinkets
8271 Claysmith Rd
Richmond BC Canada
V7C2K9
Email: Tartarianinquirires@yahoo.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as BEAUTY/BATH/BODY care products- Soap, Body Oil, Bath Salts - gift baskets etc). We also do not accept returns for hazardous materials, flammable liquids, or gases (Perfumes) Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on SALE/CLEARANCE items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
STORE CREDIT ISSUE
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically issued the amoujt upon your next purchase at checkout, a new feature at shopify.
You can choose instant store credit for yourself or a digital gift certificate w No Expiry Date if you were buying for someone else.
